1: Run Surface Diagnostic Toolkit. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com) 2: Check for Windows Update. Go to Windows Settings > Update & Security and select Check for updates. Make sure all updates need are installed including Optional updates. 3: Update drivers and firmware.
Note This article discusses how to resolve problems that are related to many non-Bluetooth Microsoft wireless mouse and keyboard devices. Wireless devices differ from Bluetooth devices. A wireless device has a symbol that resembles a tree branch displayed on the USB connector/receiver or on the hardware itself.
Let us try restarting the Bluetooth services. Method 2: Restart Bluetooth services. a) Press Windows key + R, type services.msc. b) Right click on Bluetooth support service and select Restart. Also try updating the Bluetooth device driver from the device manager. Method 3: Update Bluetooth device from device manager.
Just above the Enumerator in Device Manager was the actual Bluetooth Radio device (Dell TrueMobile Bluetooth 350 I believe). Right clicking on it and looking at its properties, there is an option for allowing the device to e shut off to save power. This is checked by default. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps: Press Windows key +X, select Control panel. Change the view by option on the top right to Large icons. Click on troubleshooting and click on the view all option on the left panel. Run the Hardware and devices troubleshooter. Your mouse should re-connect within thirty seconds. If not, the utility will ask you to repeat the process. If re-connection succeeds, you will see the following windows: Additional Information: If the above solutions do not work, please restart your computer and try the reconnections process again. If bluetooth keyboard is not in devices go to the next step. Second, uninstall Bluetooth driver. Open Device Manager > Expand the Bluetooth > Right click Marvel AVATAR Bluetooth Radio Adapter > Unintall (Note: If prompted with a checkbox stating "Delete the driver software for this device", check it then hit Uninstall. Microsoft Bluetooth® Mouse. $19.99 MSRP Meet your new go-to mouse for precise scrolling and navigation. LEARN MORE Microsoft Ergonomic Mouse. $39.99 MSRP
Prior to some Windows 10 update the mice worked fine (also when I had Windows 7 Pro installed). So strongly this indicates that the problem is in Windows. Funny thing is that when I press Windows button on keyboard (the one that opens Windows Menu) mouse works like for 3 seconds and then it stops. Sometimes one of the mice work if I input them
